I’ve been looking at buying a new bag ever since I got a DSLR. I need something that can hold both a Macbook Air and a decent-sized SLR with a few lenses, all the assorted chargers and sundries, and not scream “steal me.”
The bag I use daily is an old Brenthaven laptop bag. I love it, but it just doesn’t have room for a camera in it. One of the things I really love is its strap and pad - it’s covered in this great rubbery coating that keeps it from wiggling at all. Even on top of a slick coat in the rain, with just a little corner of the pad hanging off of my shoulder, I’m confident that it’s not going to slip off and send all my beloved gadgetry to the ground.
My bag search got narrowed down to the Timbuk2 Snoop - I spent a while digging through reviews, and even ran to our local REI to actually feel some in my hands and see if I liked them. So far so good, but the strap worried me a touch. I’ll often just throw the strap hanging off my shoulder when I’m just going inside from the car or having a quick walk, and it felt like I’d really want a better non-slip pad.
So off to Twitter I went, only to be amazed with whoever’s running Timbuk2’s Twitter account.
Not only did they respond instantly, they actually retweeted it out to all their followers - within minutes I had a bunch of excellent ideas and suggestions.
Now that’s support done right, and they’ve made a fan for life. I can’t wait for my bag to show up.
PS: The bag’s on sale as well, snag one!